Towards Betterment of Services : Civil servants told to improve service



Tan Sri Mohd Sidek Hassan



p/s: As they asking for five star salary and working area conditions, we also asking them to apply their services and performances to five star skills, and to be rating as "Greater than great".

PUTRAJAYA: Chief Secretary to the Government Tan Sri Mohd Sidek Hassan Saturday urged sectors in the civil service accorded a "three-star" rating to improve their performance in terms of service delivery.

"The enemy of 'great' is 'good'. It is not good for us to be only 'good'. We must be 'great' in achieving our objectives," he told reporters after opening a futsal competition of the Prime Minister's Department, here.

Sharing his disappointment of two years ago when the Prime Minister's Department was accorded a three-star rating, Mohd Sidek said the label indicated an average performance of the department in terms of service delivery.

He said he was disappointed but knew that feeling disappointed would not solve anything.

"I discussed with my officers how we could improve the service to get the best rating," he said.

At the end of last month, the Prime Minister's Department as well as seven central agencies achieved high performance in service delivery.

Mohd Sidek said the difficult thing now was to maintain that performance and rating.

"The message has been conveyed to employees not only in the Prime Minister's Department but the entire civil service that they have to do their best for themselves and the country," he said.

"We do not force employees to implement certain work values but I am sure everyone will do their best in their jobs," he said.

Replying to a question, Mohd Sidek said no ministry or department had been accorded any rating below three stars.

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